Popular Questions

SHIPPING

How will my order ship and what does it cost? 
Standard Shipping (2-4 days) costs $6.95 for orders under $50 and is FREE for orders over $50. You also have the option of Expedited Shipping (1-2 days) for a $25 charge. Expedited orders are processed the same day if ordered before 11 AM EST. Orders placed after 11AM EST, or any time on Saturdays, Sundays and holidays may not ship until the next business day. Standard orders are typically processed same day or next day before shipping. You can find more information about shipping and delivery in our "Shipping Info" tab at the bottom of every product listing.

Please note:

  • Orders shipped to Alaska, Hawaii, and Puerto Rico are estimated to arrive within 7 business days.
  • Orders shipped to Guam and APO/FPO addresses are estimated to arrive within 10 business days.

How do I track my order? 
You will receive an email containing all necessary tracking information once your order has shipped. You can also log into your Account and select "Track a Shipment." You will see your full order history and can select the appropriate order to view tracking details.

Can I cancel my order? 
To cancel an order please try to notify us within 15 minutes of placing the order. We always strive to ship an order as soon as we get it. If we have not yet shipped it we will make every effort to stop the shipment. If it is too late to cancel you can always return the order for a refund. Most orders enter the processing stage very quickly unless delayed or held up for payment or billing issues.

My tracking information shows as Delivered but I don't have the package. What should I do?
Please contact your local carrier to see if a parcel has been left for you. In certain cases, a parcel will be left with a local carrier's office if the recipient is not available for delivery. In most cases, however, the parcel may be misdelivered to a neighbor or nearby address and just needs a little extra time to find its way into the right hands. If you have not been able to locate the parcel, please submit a request so we can investigate further.

Can I ship to an address other than my own?
Yes. When you go through the order checkout process, you will be able to enter separate addresses for billing and shipping.

I'm missing an item from my order. What do I do? 
If an item has is missing from your order please check your invoice to ensure that the missing item is not on back order or check your email confirmation for possible multiple tracking numbers (orders may have been sent in multiple packages).

What forms of payment do you accept?
We currently accept Visa, Mastercard, American Express, Discover, Paypal, Amazon Pay, Google Pay, and Apple Pay.

Is it safe for me to use my credit card on your site?
Yes! When making purchases through our secure server, you are protected by Secure Socket Layer (“SSL”) technology, used by most browsers, including Internet Explorer, Firefox, Safari and Google Chrome. This technology allows us to utilize advanced encryption in order to protect the information transmitted between your computer and our server. Any personal information you enter on our website, including your name and credit card information, is securely dispatched over the Internet.

I have changed my address, email address and/or credit card. How do I change my account information?
Click on "Sign In" at the very top of the home page. Log in using your current email address and password. You'll then be able to change your account information, including credit card, billing and/or shipping address, email address and password.

Do you ship internationally?
At this time, we do not ship outside of the US. We may, however, ship internationally in the future.

RETURNS

NO-HASSLE RETURNS! WE PAY RETURN SHIPPING!

We love happy customers, and that is why we cover the cost of returns. If for any reason you are not 100% satisfied with your purchase our customer service team will be happy to either replace your purchase or issue you a refund. Please note that returns or exchange requests must be made within 30 days of their delivery date. After reviewing your request, we’ll then send you a personalized return label.

HOW DO I RETURN OR EXCHANGE AN ITEM? EASILY!

1) Visit our Returns Center page and fill out the necessary information.
2) After reviewing, we’ll then send you a personalized return label.
3) Print the label and apply it to a shipping box and carefully pack the product you are returning.

Returns and exchanges should be mailed to:
Protein Champion
Attn: Returns Department
25 Van Dyke Ave.
New Brunswick, NJ 08901

PRODUCT INFORMATION

When do the promotions and prices on the website change? 
Prices on our website may be updated at any time and may change for weekly and monthly specials.

Who rates the products? 
Our reviews come from people who have purchased and used the products offered on our website. These reviews are from real customers: we don't edit them. We show you the good and the bad so you can make the right decision. You can add a review by going to the last tab "Reviews" on any product page. We love when customers review our products and welcome any comments!

What is the expiration date of your products? 
We guarantee that all food items will be fresh and should be at least 3 months from their "best by" dates (these are the guarantees that are offered to us by our suppliers and manufacturers).

Where do you get your products? 
All products featured at www.proteinchampion.com are 100% authentic. All products come either directly from the manufacturer or from authorized distributors. By obtaining the highest quality products through a minimal number of sources we are able bring the lowest prices on the freshest products directly to our customers.

What do protein bars do?
Protein bars are a fast and convenient way to get more protein – which can increase protein synthesis, muscle mass and help keep fat off.

Do protein bars help you lose weight?
If you're trying to lose weight, eating a carefully selected protein bar between meals can help to curb your appetite so that you don't head for the candy aisle or fill up on high-fat, sodium-packed snacks.

Who should eat protein bars?
Protein bars are an increasingly popular way to increase your daily protein intake. Due to the increased need for protein when exercising at a higher intensity, studies have estimated that an athlete requires twice as much protein per day as a sedentary person. If you are participating in regular exercise, then your protein intake should increase to match the new requirements. Please discuss any major dietary changes with your doctor.

How safe are your products?
Food safety is our top concern. That means we only work with partners who have the most extensive procedures to ensure food safety and label accuracy.

What ingredients are in your products?
Every product has its own nutrition facts and ingredients list. Please look under the "Ingredients" tab on the product page.

Are your products gluten free?
Many of the products we carry are gluten free. Every product is accurately described, make sure to read the description to see product details.

Are your products certified kosher?
Many of the products we carry are kosher. Every product is accurately described, make sure to read the description to see product details.

Are your products GMO free?
Many of the products we carry are GMO free. Every product is accurately described, make sure to read the description to see product details.


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